Address & intake
Hologic Clinical Operations Desk
250 Campus Drive
Marlborough, MA 01752, USA
Requests are triaged by product, service, and regulatory path before assignment.
Role-based inquiry routing
Contact Hologic with the evidence needed to route your request
Do not include patient identifiers or protected health information. Provide model, serial range, software revision, geography, and operational impact instead.
Phone & email
+1-800-465-6442 (24/7 Field Service)
For installed-base emergencies, include model, serial, site, and safe callback window.
Hours
Clinical specialist desk: Mon–Fri 08:00–18:00 ET
Field service escalation: 24/7 for covered contracts
Regulatory document requests: 2–5 business days typical
Structured intake
Send a Hologic inquiry
Use the form for product configuration, service coverage, capability verification, or regulatory document routing. Response time depends on geography, entitlement, and completeness of technical records.