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Services & support

Hologic service work that runs alongside the case.

Hologic field engineers stand by during high-volume diagnostic, imaging, and care-setting programs so uptime, calibration, and documentation stay aligned with clinical schedules.

Field service engineer supporting diagnostic equipment during clinical session

Pre-op Setup

Site readiness, IQ check, cybersecurity patch confirmation, and sterile-corridor delivery coordination.

Intra-op Support

Tier-2 FSE on standby for imaging and lab sessions, with live remote escalation when needed.

Post-op Calibration

NIST-traceable recalibration and detector QC before the next scheduled block.

Outcome Reporting

Service logs fed back into your QMS, CAPA, and registry documentation path.

High-volume mammography imaging suite

Breast imaging center, five-day screening schedule

Detector QC and spare-parts staging reduced unplanned downtime; turnover between screening blocks improved by 18% under a documented service window. Figures are program planning examples, not guaranteed outcomes.

Multi-site immunoassay network

Method verification and preventive maintenance were standardized across four laboratories, with coefficient of variation review and HL7 exception handling captured in one acceptance matrix.

Multi-site immunoassay laboratory network
Home care rehabilitation equipment service visit

Home health agency fleet refresh

Bed, lift, and mobility aid service tickets were consolidated into one MTTR dashboard so overnight failures did not strand patients awaiting next-day visits.

1,200+cases supported / yr*
340facilities in planning base*
2.1havg MTTR planning target*
<48hrecall sweep response window*

*Planning references for service design conversations. Confirm contractual SLAs and installed-base entitlements for your site.

Stand up case-side service for your high-volume program.

Share asset count, care setting, peak schedule, and escalation contacts. We will map installation, PM, and repair coverage without treating brochure uptime as a site guarantee.

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